Last Updated: 6/08/2023
- Refund Policy
We at polkadotmushroombars.co want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund policy to ensure your peace of mind.
1.1 Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
a) The request for a refund must be made within [number of days, e.g., 30 days] from the date of delivery. b) The product must be in its original condition, unopened, and unused. c) The product’s packaging must be intact and free from any damage.
1.2 Refund Process
To initiate the refund process, please follow these steps:
a) Contact our customer support team at [email address] within the specified refund period, providing your order details and the reason for the return. b) Once your request is approved, you will receive further instructions on how to return the product.
1.3 Refund Options
Depending on the circumstances of your return, you may be eligible for one of the following refund options:
a) Full Refund: If the product is returned within the eligible timeframe and meets the required conditions, you will receive a full refund of the product’s purchase price. b) Partial Refund: In some cases, if the returned product does not meet the required conditions (e.g., damaged packaging), a partial refund may be issued based on the extent of the issue.
1.4 Refund Processing Time
Once we receive the returned product and verify its eligibility for a refund, we will process the refund within [number of days, e.g., 5 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
- Returns Policy
We understand that sometimes you may want to return a product for reasons other than requesting a refund. We gladly accept returns on eligible products under the following conditions:
2.1 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
a) The request for return must be made within [number of days, e.g., 30 days] from the date of delivery. b) The product must be in its original condition, unopened, and unused. c) The product’s packaging must be intact and free from any damage.
2.2 Returns Process
To initiate the return process, please follow these steps:
a) Contact our customer support team at [email address] within the specified return period, providing your order details and the reason for the return. b) Once your return request is approved, you will receive further instructions on how to return the product.
2.3 Return Shipping
The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).
2.4 Return Processing Time
Upon receiving the returned product and verifying its eligibility for return, we will process the return within [number of days, e.g., 5 business days]. If the return is approved, you will receive an email confirmation, and the appropriate action will be taken based on your preference (e.g., exchange or store credit).
- Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: sales@polkadotmushroombars.co
Thank you for shopping with polkadotmushroombars.co!